If you take delivery of package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.
If the item is defective
You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, send the incorrect item back informing us of what you did order and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, then please state this in the return. We'll send you the correct item as soon as we can.
Please include the Delivery note (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.
Please use original package to return the item.
This returns policy does not affect your statutory rights.
We are unable to exchange items that are not damaged, defective or incorrect