Directory Listing Owners FAQ's

Directory Listing Owners FAQ's

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Password and Log in problems

Q: I am having problems logging in can you please help?

A: If you have previously registered and can't remember your details then click forgotten username or forgotten password. If you still have issues or any other related log in problem then contact us directly This email address is being protected from spambots. You need JavaScript enabled to view it.

Renewing Expired Listings

Q: I have a listing that has expired.How do I renew my Listing?

A: If you are a previous Directory partner and your listing has expired then just visit the My Account page to renew your listing. 

Updating Existing Listings

NB: To do any changes to your listing you need to first log in and go to your listing on the site. 

Q: I want to amend my listing. How do I do that? 

A: Once logged in and navigated to your listing on the site you will see to the left of your listing title a little asterisk. If you hover over that you will see a drop down that has lots of options including "edit listing" and "edit media". 

  • To edit the content of the listing then click "edit listing" on the drop down when hovering over the asterisk.

  • To remove or unpublish images click 'edit media' on the drop down when hovering over the asterisk. 

Q: I've uploaded an image and I can't see it?

A: The first time an image is added you will often need to refresh the page once uploaded to see it. It is them permanently there. this is a technical oddity as we store our images in the cloud. It only happens on the first page load. 

Q: How do I get the best out of my images?

A: Having clicked 'edit media' and once uploading an image you will see there are options to set an image as the default, gallery, logo and cover. Where you only have one photo (e.g. with an 'essentials annual' package we recommend setting it as cover and default to maximise impact.

Q: I can't add any more media?

A: If you took out the "essential annual" package which only allows one image you will need to first delete or unpublished the existing image before adding a replacement.

Adding TripAdvisor Ratings to your Listing

Q: I can see some listings have the TripAdvisor widget embedded to show of your reviews and rating. How can I do the same? 

A: This is a feature only available to those that have taken out the "Featured Annual" plan. Also, it can only be enabled/disabled by an administrator so please get in touch This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to see it (or have it removed). 

Any other questions please get in touch This email address is being protected from spambots. You need JavaScript enabled to view it.and we will be happy to help? 

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